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Frequently Asked Questions

SOFTWARE - FAQ
  • Where can I download Futudent recording software?
    • The Futudent recording software for Windows can be downloaded here
    • MacOSX and Android recording applications can be downloaded from The App Store & The Play Store, respectively.
  • Can I use multiple Futudent cameras on the same computer?
    Yes - provided you have enough USB ports to plug in the cameras, you can switch between multiple cameras by selecting a camera from the Camera option in the Camera Settings panel on the right side of the recording software.
  • What is the recorded video format?
    All videos are encoded on the fly to Mpeg-4 format.
  • Is audio recorded as well?
    Futudent cameras do not have in-built microphones. The recording software uses either the computer's internal microphone or a connected external one. An external microphone attached as close as possible to the operator, such as on clothing, guarantees the best audio quality.
FUTUDENT CLOUD - FAQ
  • How do I get a Futudent account?
    To sign up for a Futudent account, click here.
  • I've forgotten my password, how can I recover it?
    • Go to https://user.futudent.com/logon.
    • Click Forgot your password?
    • Enter your Futudent account email and click Send.
    • You will receive an email with instructions, follow the instructions to set a new password.
  • Can I change my Futudent account email address & password?
    Yes - you can change your password by following the same instructions above. Your Futudent account email address unfortunately cannot be changed.
  • How can I share my recordings with colleagues and/or patients?
    You can share videos a colleague/patient either through the Futudent software's Share with colleague/Share with patient feature, or by logging into your Futudent account in a web browser. Your colleague/patient will receive an email invitation to create a free Futudent/MyDentalBook account and view the shared video.
  • Can I delete uploaded videos?
    Yes - you have full control over your videos. You can delete any video at any time both from the recording software and the Futudent cloud.
  • Do I need permission to film a patient?
    This is dependent on individual country regulations. In certain countries, express permission is needed ( it is sometimes enough to capture an agreement on video). It is up to the user to ensure compliance with local regulations.
  • Can I delete my Futudent account?
    Yes - you can delete your Futudent account at any time by sending a delete request either through our online support contact form or by sending an email to support@futudent.com. Please note that all information related to your account, such as community posts and uploaded recordings, will be deleted and is non-transferable should you wish to open another Futudent account in the future. You may sign up for a new Futudent account any time in the future.
HARDWARE - FAQ
  • What are the hardware requirements?
    Full system requirements can be found here.
  • What are the mounting options?
    All Futudent cameras can be mounted onto loupes, overhead/chair lights, headbands, or a gooseneck.
  • How can I connect my Futudent camera to my loupes/light?
    Every camera package includes a universal light attachment for mounting your camera onto an overhead/chair light, as well as, a universal loupes clip that fits most loupes. Custom loupes adapters are also available for most loupes and headlights as an added accessory.
  • What kind of USB cable do Futudent cameras need?
    All Futudent cameras require an ACTIVE USB cable, either mini or micro USB.
  • Is there a wireless solution for Futudent cameras?
    Yes - the Futudent camera can be connected to an Android device. While there is still a cable between the camera and the device, there is no need for a tether to a computer. The Android device can then be streamed wirelessly to a nearby screen using a cast device such as ChromeCast.
MISCELLANEOUS - FAQ
  • What is your Warranty Policy?
    The standard limited warranty period for Futudent cameras is two (2) years from the date of original purchase, accessories are covered by a standard one (1) year warranty. Software incorporated in the products is covered by End User License agreement (EUSA) and its warranty terms.
  • What is not covered by Futudent's warranty policy?
    The limited warranty does not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, lightning, power surges, or other acts of nature. Please contact us for our full warranty terms.
  • What should I do if I receive a defective product?
    Futudent is committed to delivering quality products. Products received with a defect will be replaced at no additional cost. You can initiate the exchange process by using our online contact form or by sending an email to support@futudent.com.